Developing User Competence in Enterprise System Learning: The Effects of Work Environment Factors
时间：2019年10月17日 上午 10:00-11:30
地点：浙江大学紫金港校区行政楼1004会议室
主讲人：Prof. Weiling Ke, 克拉克森大学
主持人：陈熹 教授，yl23411永利
摘要：
Regardless of how heavily an enterprise system (ES) is invested, its realized benefits still depend on whether organizational users are competent in using the system. To enhance user competency, this research departs from the typical advocates for providing training methods and instructional strategies by proposing instead the need to pay attention to three work situational factors that could drive users to commit to learning the system’s features and functionalities (i.e., goal commitment). Building on the theories of goal setting and expectancy, this research considers the interplay of two work-related factors, namely an employee’s job (i.e., work overload) and relationship with their supervisor (i.e., leader-member exchange), as well as an IT-related factor, namely technical support in learning the ES (commonly terms as IT support). The findings, which are based on 234 pairs of matched questionnaire responses, suggest the salience of the work-related and IT-related factors in fostering an employee’s goal commitment in learning ES, which is instrumental to the development of ES user competence. The findings also reveal, contrary to conventional wisdom, that IT support may not mitigate but rather exacerbate the negative relationship between work overload and goal commitment. In addition to providing specific guidelines for practitioners, this research enriches the literature user competence, a construct that is of critical importance but under studied.
主讲人简介：
Weiling KE is a professor in Operations and Information Systems at David D. Reh School of Business at Clarkson University. Her research focuses on the management of IT-enabled innovations, such as Supply Chain Integration, Enterprise Systems and Open Innovations. Weiling serves as an Associate Editor for several journal such as Decision Support Systems, Information & Management and Information Systems Journal. Her research work has been or will be published with journals such as MIS Quarterly, Journal of Operations Management, Journal of Management Information Systems, Journal of the Association for Information Systems, Decision Sciences, Journal of Business Ethics and Personnel Psychology. She holds a PhD from the National University of Singapore.
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